Privacy Policy

1. Introduction

TransLogix Tracking System ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and shipment tracking services.

2. Information We Collect

We collect information you provide directly, including:

• Account registration details (name, email, username)
• Shipment details (origin, destination, package information)
• Contact form submissions
• Support requests

We also collect data automatically via cookies and server logs, including your IP address, browser type, pages visited, and timestamps.

3. How We Use Your Information

Your information is used to:

• Provide and operate our shipment tracking services
• Send shipment status notifications and updates
• Respond to support and contact inquiries
• Improve the performance and security of our platform
• Comply with applicable laws and regulations

4. Cookies

We use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze usage patterns. You can manage your cookie preferences through our Cookie Policy page or your browser settings. Disabling cookies may limit certain features.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Third-party service providers acting on our behalf (hosting, email delivery)
• Logistics partners as necessary to fulfill shipments
• Law enforcement when required by applicable law

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

8. Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Services

Our tracking pages use third-party map services (OpenStreetMap/CARTO, Esri) subject to their own privacy policies. We use Nominatim for geocoding, which may log queries per the OpenStreetMap usage policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or data requests, contact us via our contact page.